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You can contact customer support via 24/7 live chat for instant responses or by emailing email protected. Our team is always available to assist with any questions or issues. The site also provided thumb-friendly controls for games like online slots, which made it convenient to crank the reels of our favourites on most mobile devices. The casino complies by using SSL encryption on its website to prevent unauthorised third parties from getting their hands on your personal and financial information.
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As per our policy, we could not pursue cases classified as ‘cold cases’, where gathering evidence and reconstructing a timeline became highly challenging, if not impossible. The player from Finland claimed that Lucky Casino provided free spins of a lower value than advertised in a promotion. She had participated in a promotion that promised 30x 0.2€ spins but only received 30x 0.1€ spins. The complaint was reviewed, and it was determined that there was no evidence to support the claim that a different bonus should have been provided.
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- Our team is always available to assist with any questions or issues.
- The reviews submitted by users are available in the ‘User reviews’ segment of this page.
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He had lost €251 since the reopening and had questioned the legality of the casino’s actions. Despite having provided the requested documents and correspondence, the casino had declined a refund, stating that the player had asked for the account to be reopened. We had reached out to the casino for a response, but they had failed to reply within the given timeframe. We were unable to resolve the issue and had suggested that the player file an official complaint with the casino’s licensing authority. Casino did not pay him the winnings for unknown reason, gave back original deposit, and closed player’s account. The casino didn’t react to this complaint and there were no more updates since then.
Player’s withdrawal request delayed, then account closed.
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Customer support and language options
Lucky10 Casino launched in 2024 under the ownership of Starscream Limited. It has a licence from the Kahnawake Gaming Commission, a two-page registration Lucky10s Casino process, and thousands of games from reputable game providers. The player from Finland had complained that the casino had reopened his account that had been previously closed due to gambling addiction.
The player from Mexico had his account closed and only received his deposited amount, while the rest of his winnings were confiscated. He received limited information from support, which stated that the closure was a management decision without any further explanation regarding the reason. The Complaints Team had attempted to engage with the casino for clarification but received no cooperation. Consequently, the complaint was marked as unresolved, and the player was advised to contact the Kahnawake Gaming Commission for further assistance. In our Lucky10 Casino review, we extensively examined and analyzed the Terms and Conditions of Lucky10 Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair.
